Terms & Conditions
Coronavirus update - Due to unprecedented circumstances, we cannot guarantee flowers will be available for delivery everyday. If you place an order that we cannot fulfil on the requested date due to restrictions with fresh flower deliveries from our wholesale partners and growers, we will offer you an alternative delivery date or a full refund.
Delivery Policy – Once our flowers have left the workshop, we are unable to amend or change the details of delivery. We deliver every afternoon between 1pm and 6pm, Monday to Saturday (except Bank Holidays). We are unable to give delivery time slots. In the first instance, we always try to deliver directly to the recipient (contactless deliveries are available during the COVID-19 crisis). If the recipient is not in at a residential address, we will deliver to a neighbour or leave in a safe place, unless otherwise stated in the special delivery instructions. It is the responsibility of the customer to check the delivery address they are sending to and whether they are able to accept flowers (hospitals, for example, don't always allow flower deliveries). We do not accept any liability for incorrect address details leading to incorrect deliveries. We cannot deliver flowers with incomplete delivery addresses. We are not liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, government lockdowns, mechanical breakdowns, road traffic accidents.
Refund / Cancellation Policy – We offer a refund for orders cancelled with 24 hours notice, after that point unfortunately we are unable to offer a refund. As our product is perishable, we do not offer re-deliveries, so every effort will be made to ensure your recipient receives their flowers. If you are unhappy with the quality of your flowers, please provide us with a photograph of the flowers to be eligible for a full or part refund. Due to covering costs of the venue, the flowers, catering and staff, we are only able to offer full refunds for cancellations on our workshops with 14 days' notice. After that we will refund 40% of the amount paid. Amount paid is non-transferable to any of our other events or workshops.
Product Availability - As we prioritise minimising waste and keep sustainability at the forefront of our operations, we are unable to guarantee the availability of certain flowers and cannot accept requests to include specific varieties in our designs. Our product is designed in our studio and features the highest quality, seasonal flowers available to us that week. We have a limited amount of our bouquet design available throughout the week, to avoid excessive wastage.
Please feel free to contact us to clarify any of these points or anything else. Our details can be found on our contact page.